Enquiries Officer

Australian Communications and Media Authority - Melbourne VIC | Fri, 12 Oct 2018 09:53:39 GMT

The Enquiries Officer determines whether the subject matter of an enquiry is within the ACMA’s jurisdiction, is simple or complex (complex enquiries are escalated to the relevant line area), provides an appropriate response to the customer via the relevant communication channel and creates a record for the customer interaction in the Customer Record Management (CRM) system. Ongoing, Full time.

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